Customer Service

My portable air conditioner is missing window kit panel C

2019 model year portable air conditioners no longer include panel C as panel C is not need for most standard-width windows. Panels A and B are long enough to cover up to 52". If you're needing Panel C to fill a wider window or fit in a sliding glass door please contact us and we can ship a replacement.

 

User Manual Downloads:

Window Air Conditioners:

• 5,000 BTU Manual Control (CL-RAC05)
• 5,000 BTU with WiFi (CL-RAC05EW)
• WiFi Setup Instructions
• 6,000 BTU (CL-RAC06)
• 8,000 BTU (CL-RAC08)
• 10,000 BTU and 12,000 BTU (CL-RAC10 and CL-RAC12)
• 15,000 BTU, 18,000 BTU and 24,000 BTU (CL-RAC15, CL-RAC18 and CL-RAC24)
  
  

• Legacy models (CLW-15CA-G09AC, CLYW-18CA-G09AC, CLYW-23C1A-G09AC, CLYW-30C1A-H09AC)
  
• Legacy models (CLYW-35C1A-L09AC, CLYW-40C1A-L09AC)

Portable Air Conditioners:

• 8,000 BTU ASHRAE (CL-PAC08)
• 10,000 BTU ASHRAE (CL-PAC10)
• 12,000 BTU ASHRAE (CL-PAC12)
• 14,000 BTU ASHRAE (CL-PAC14)
  
  

• 12,000 BTU ASHRAE Legacy Model (CL-PAC121 and CL-PAC122)

Through-the-Wall Air Conditioners:

• 8,000 BTU with Heat, 10,000 BTU with Heat, 12,000 BTU with Heat, 14,000 BTU with Heat (CL-TTW08, CL-TTW10, CL-TTW12, CL-TTW14)

Air Purifiers:

• True HEPA Air Purifier (CL-6070A)

Need a part or manual?

Still need help?

Here's how you can reach us:

Phone: 1-800-752-5262

For questions about orders placed on CoolLivingProducts.com:
customerservice@1kms.com
For questions about products or for warranty support:
customerservice@1kms.com

Customer service available M-F 8am-5pm CST